Last Updated: August 17, 2026
At AMEXSO, we understand that customers may occasionally need to cancel an order. This Order Cancellation Policy explains when an order may be cancelled and what happens after a cancellation request is submitted.
1. Cancellation Request
If you need to cancel an order, contact AMEXSO as soon as possible after placing your order.
Email: support@amexso.shop
Please include:
- Order number
- Customer name
- Email address used for the order
- Product name
- Reason for cancellation
2. Cancellation Before Processing
Cancellation requests received before an order has entered processing or fulfillment will generally be eligible for cancellation.
If the cancellation is approved before fulfillment begins, the order will be cancelled and the applicable payment will be refunded to the original payment method.
3. Orders Already in Processing
Once an order has entered processing, cancellation may no longer be possible.
AMEXSO will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has been submitted for fulfillment.
If the order cannot be cancelled, the customer may request a return in accordance with our Return & Refund Policy after delivery.
4. Orders Already Shipped
Orders that have already been shipped cannot generally be cancelled.
If you no longer want the product after it has shipped or been delivered, you may request a return subject to the requirements of our Return & Refund Policy.
Standard approved returns may be subject to a 5% restocking fee.
5. Refunds for Approved Cancellations
When a cancellation is approved before fulfillment, the applicable refund will be issued to the original payment method used for the purchase.
AMEXSO generally processes approved cancellation refunds within 5–10 business days.
Your bank or payment provider may require additional time to post the refund to your account.
6. Payment Provider Processing
Depending on the payment method selected at checkout, payments may be processed through:
- PayPal
- Stripe
- Afterpay
- Affirm
- Klarna
Third-party payment providers may have their own processing timelines and policies.
AMEXSO cannot control the time required by a third-party payment provider or financial institution to complete a refund.
7. Cancellation Due to Product Availability
If AMEXSO is unable to fulfill an order because a product becomes unavailable, we may cancel the affected order.
If an order is cancelled by AMEXSO for this reason, the applicable amount paid for the cancelled order will be refunded to the original payment method.
8. Cancellation Due to Pricing or Listing Errors
In rare circumstances, an order may be cancelled due to an obvious pricing, product information, inventory, technical, or listing error.
If this occurs, AMEXSO will notify the customer and refund any amount paid for the cancelled order.
9. Fraud Prevention and Order Verification
AMEXSO may cancel or place an order on hold when reasonably necessary to investigate suspected fraud, unauthorized payment activity, inaccurate billing or shipping information, or other security concerns.
If an order is cancelled for security reasons, the applicable payment amount will be refunded according to the applicable payment provider’s processing procedures.
10. Cancellation Does Not Apply to Returns
Once an order has been shipped or delivered, a cancellation request is generally treated as a return request rather than a cancellation.
Customers should then follow the requirements outlined in the Return & Refund Policy.
Our standard return policy provides an eligible 30-day return period from delivery, with approved returns generally required to be shipped back within 15 days of return authorization.
A 5% restocking fee may apply to eligible standard returns.
11. Contact Us
For cancellation requests or questions regarding an order, please contact:
AMEXSO
9 Hillcrest Ave
Wilmington, DE 19609-3117
United States
Email: support@amexso.shop
We recommend contacting us as soon as possible because cancellation cannot be guaranteed after an order enters fulfillment or shipping.
12. Policy Updates
AMEXSO may update this Order Cancellation Policy from time to time to reflect changes in our business practices, payment services, fulfillment processes, or applicable requirements.
The latest version will be published on this page.
Business Name: AMEXSO
Address: 9 Hillcrest Ave Wilmington, DE 19809 United States