Last Updated: August 17, 2026
Welcome to the AMEXSO Frequently Asked Questions page. Below you will find answers to common questions about our products, orders, shipping, returns, payments, and customer support.
1. Where does AMEXSO ship?
AMEXSO currently ships to addresses within the United States only.
We do not currently offer international shipping.
2. How long does delivery take?
Our standard estimated total delivery timeframe is 5-7 business days.
This estimate includes order processing and carrier transit time.
Delivery times are estimates and are not guaranteed. Large, heavy, or freight-shipped products may have different delivery timeframes.
For more information, please see our Shipping & Delivery Policy.
3. How long does order processing take?
Orders are generally processed within 2–3 business days after successful payment authorization.
Orders placed on weekends or U.S. holidays generally begin processing on the next business day.
4. Will I receive tracking information?
Yes. Once your order ships, tracking information will be provided when tracking is available from the shipping carrier.
Please allow some time for tracking information to become active after the carrier receives the shipment.
5. Can I cancel my order?
You may request cancellation as soon as possible after placing an order.
Cancellation is generally possible before an order enters processing or fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible.
If the order has already shipped, you may request a return according to our Return & Refund Policy.
6. What is your return policy?
Eligible products may generally be returned within 30 days from the date the order is delivered.
The product must meet our return requirements and be returned in suitable condition.
Please contact support@amexso.shop before sending any product back.
7. Is there a restocking fee?
Yes.
Approved standard returns are subject to a 5% restocking fee, which will be deducted from the eligible refund amount.
The restocking fee generally does not apply to approved returns caused by an AMEXSO error, damaged product, or verified manufacturing defect.
8. How quickly do I need to return an approved return?
Once AMEXSO authorizes a return and provides return instructions, the product must generally be shipped back within 15 days.
Customers should keep the return tracking information until the return has been received and processed.
9. Who pays return shipping?
For standard customer-initiated returns, such as a change of mind or incorrect product selection, the customer is generally responsible for return shipping costs.
If the product arrives damaged, defective, incorrect, or materially different from what was ordered, contact us before returning it.
10. What if my product arrives damaged?
Please contact support@amexso.shop as soon as reasonably possible.
We may request photographs of:
- Shipping packaging
- Product damage
- Product labels
- Other relevant information
Please keep the original packaging and product components until you receive return or replacement instructions.
11. What if my product is defective?
Contact support@amexso.shop with your order number and details of the issue.
Depending on the product and circumstances, AMEXSO may request photos, videos, troubleshooting information, or other documentation.
An approved issue may be resolved through repair, replacement, refund, or another appropriate solution.
12. What payment methods do you accept?
Available payment methods may include:
- PayPal
- Stripe
- Afterpay
- Affirm
- Klarna
The payment methods available to you will be displayed during checkout.
Third-party payment providers may have their own eligibility requirements and terms.
13. Are payments secure?
Payments are processed through available payment providers and secure e-commerce payment systems.
AMEXSO does not intentionally store complete payment card numbers on our own systems when payment processing is handled by a third-party payment provider.
14. Do you sell large or heavy products?
Yes. AMEXSO offers a range of products that may include large, heavy, or freight-shipped equipment.
Examples may include:
- Lawn equipment
- Snow removal equipment
- Outdoor storage products
- Trailers
- Transportation equipment
- Other oversized products
These products may have special shipping, delivery, assembly, or handling requirements.
15. How are large or freight products delivered?
Large products may be delivered using specialized or freight carriers.
Depending on the product and destination, the carrier may contact you to arrange delivery.
Delivery requirements and timing may differ from standard parcel shipments.
16. Do your products come assembled?
Assembly requirements vary by product.
Some products may require customer assembly. Product pages will provide available assembly information.
Always follow the product’s assembly instructions and safety documentation.
For products requiring professional installation, we recommend using a qualified professional.
17. Do products include a warranty?
Warranty coverage varies by product.
Where applicable, warranty information will be provided on the product page or in the product documentation.
For warranty assistance, contact support@amexso.shop.
18. Can I use a trailer with any vehicle?
No.
Trailer and towing products have specific requirements.
Before using a trailer, tow dolly, or other towing equipment, customers should verify:
- Vehicle towing capacity
- Hitch compatibility
- Trailer load capacity
- Coupler compatibility
- Brake requirements
- Tire requirements
- Applicable state and local laws
- Vehicle manufacturer’s towing requirements
Never exceed the rated capacity of the towing equipment.
19. What if tracking says my order was delivered but I cannot find it?
First check:
- Your delivery location
- Around your property
- With household members
- With neighbors
- Any designated delivery location
You may also contact the shipping carrier using the tracking information.
If you still cannot locate the package, contact support@amexso.shop.
20. Can I change my shipping address after ordering?
Contact us immediately at support@amexso.shop.
We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or shipping.
Customers are responsible for providing accurate shipping information.
21. Do you ship internationally?
No.
AMEXSO currently ships within the United States only.
22. How can I contact AMEXSO?
Business Name: AMEXSO
Address: 9 Hillcrest Ave Wilmington, DE 19809 United States
23. Where can I find your policies?
Our policies are available through the website footer and include:
- Shipping & Delivery Policy
- Return & Refund Policy
- Privacy Policy
- Terms & Conditions
- Order Cancellation Policy
- Contact Us
We recommend reviewing the applicable policy before placing an order.
24. How can I get help with my order?
Email support@amexso.shop and include your order number, name, product name, and details of your question.
Providing your order number helps us locate your order and respond more efficiently.