Last Updated: August 17, 2026
At AMEXSO, we want our customers to have clear information about warranty coverage for the products we sell. Warranty terms may vary depending on the product, manufacturer, supplier, or specific product listing.
1. Product-Specific Warranty
Warranty coverage is determined on a product-by-product basis.
If a product includes a manufacturer’s warranty or an applicable warranty provided with the product, the relevant warranty information may be stated on the product page, product documentation, warranty card, or other materials provided with the product.
Customers should review the warranty information applicable to their specific product.
2. What a Warranty May Cover
Where warranty coverage applies, it may cover eligible manufacturing defects in materials or workmanship during the applicable warranty period.
Warranty coverage does not automatically cover every problem or product failure.
The specific warranty terms applicable to a product will determine whether a particular issue qualifies for warranty service.
3. What Is Generally Not Covered
Unless specifically stated otherwise by the applicable warranty, warranty coverage generally does not apply to damage or problems resulting from:
- Normal wear and tear
- Misuse or abuse
- Accidental damage
- Neglect
- Improper assembly
- Improper installation
- Improper storage
- Incorrect operation
- Unauthorized modifications
- Unauthorized repairs
- Use outside the product’s intended purpose
- Failure to follow operating or safety instructions
- Use beyond specified capacity or operating limits
- Damage caused by improper transportation or handling after delivery
4. Warranty Claim Process
If you believe your product has a warranty-related issue, contact:
Please provide:
- Order number
- Customer name
- Product name
- Date of purchase
- Description of the issue
- Photos or videos showing the issue when applicable
- Product model or serial number when available
We may request additional information to determine the appropriate warranty process.
5. Warranty Evaluation
After receiving your warranty request, AMEXSO may review the information provided and determine whether the issue appears to qualify for applicable warranty coverage.
Depending on the product and circumstances, we may request:
- Additional photographs
- Video of the issue
- Product specifications or labels
- Troubleshooting steps
- Product inspection
- Additional documentation
Customers should not disassemble, modify, repair, or alter a potentially defective product before receiving instructions when doing so could affect the warranty evaluation.
6. Available Warranty Resolution
If a warranty claim is approved, the available resolution may depend on the product and applicable warranty terms.
Possible resolutions may include:
- Replacement parts
- Repair
- Product replacement
- Refund
- Another remedy permitted under the applicable warranty
AMEXSO does not guarantee that a specific resolution will be available for every warranty claim.
7. Manufacturer Warranty
Some products may be covered by a manufacturer’s warranty.
Where applicable, the manufacturer may be responsible for providing warranty service directly or may establish specific requirements for submitting a warranty claim.
Customers may be required to provide proof of purchase or other documentation.
Manufacturer warranty terms may vary by product.
8. Warranty Period
The warranty period varies by product.
If a warranty period applies, the applicable duration will be stated on the product page, warranty documentation, or other applicable product materials.
Customers should retain their order confirmation or receipt as proof of purchase.
9. Warranty and Returns
A warranty claim and a standard return are different processes.
An eligible product may generally be returned according to our Return & Refund Policy within the applicable 30-day return period.
After the standard return period has expired, an eligible product issue may be handled under the applicable warranty instead.
A warranty claim does not automatically qualify as a standard return.
10. Damaged Products
Damage that occurs during shipping should be reported to AMEXSO as soon as reasonably possible.
Customers should contact:
Please provide photographs of the product and shipping packaging.
Shipping damage may be handled separately from a manufacturing-defect warranty claim.
11. Large, Heavy, and Specialized Products
Certain AMEXSO products may be large, heavy, mechanical, electrical, or specialized.
Examples may include:
- Lawn equipment
- Snow blowers
- Snow removal equipment
- Trailers
- Tow dollies
- Outdoor storage products
- Other large equipment
For these products, warranty service may require additional documentation, troubleshooting, inspection, transportation arrangements, or other procedures.
Customers should follow all product safety, operating, maintenance, and assembly instructions.
12. Product Maintenance
Customers are responsible for performing maintenance required by the applicable product documentation.
Failure to perform required maintenance may affect warranty eligibility where permitted by the applicable warranty terms.
Always follow the maintenance schedule and instructions supplied with the product.
13. Proof of Purchase
A valid AMEXSO order confirmation, receipt, or other acceptable proof of purchase may be required to process a warranty claim.
Warranty coverage may not be transferable unless specifically stated in the applicable warranty terms.
14. Third-Party Components
Some products may contain components manufactured by third parties.
Where a third-party component has its own warranty, the applicable manufacturer’s or supplier’s warranty terms may apply.
AMEXSO may assist customers in determining the appropriate warranty process.
15. No Automatic Warranty
Not every product sold by AMEXSO necessarily includes a separate warranty.
Customers should review the specific product listing and documentation for applicable warranty information before purchasing.
If no specific warranty is stated, customers should not assume that an additional manufacturer’s or AMEXSO warranty applies.
16. Contact Us
For warranty questions or claims, contact:
Business Name: AMEXSO
Address: 9 Hillcrest Ave Wilmington, DE 19809 United States
Please include your order number whenever contacting us about a warranty claim.
17. Policy Updates
AMEXSO may update this Warranty Policy from time to time to reflect changes in products, suppliers, warranty arrangements, or applicable requirements.
The latest version will be published on this page.