Our standard estimated total delivery timeframe is 5-7 business days.

This estimate includes order processing and carrier transit time.

Delivery times are estimates and are not guaranteed. Large, heavy, or freight-shipped products may have different delivery timeframes.

For more information, please see our Shipping & Delivery Policy.

Orders are generally processed within 2–3 business days after successful payment authorization.

Orders placed on weekends or U.S. holidays generally begin processing on the next business day.

Yes. Once your order ships, tracking information will be provided when tracking is available from the shipping carrier.

Please allow some time for tracking information to become active after the carrier receives the shipment.

You may request cancellation as soon as possible after placing an order.

Cancellation is generally possible before an order enters processing or fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible.

If the order has already shipped, you may request a return according to our Return & Refund Policy.

Eligible products may generally be returned within 30 days from the date the order is delivered.

The product must meet our return requirements and be returned in suitable condition.

Please contact support@amexso.shop before sending any product back.

Yes.

Approved standard returns are subject to a 5% restocking fee, which will be deducted from the eligible refund amount.

The restocking fee generally does not apply to approved returns caused by an AMEXSO error, damaged product, or verified manufacturing defect.